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PC Backup : Update on New PC Backup Service Tech
Posted by Gene Amtower on 2010/4/14 9:18:26 (2293 reads)

Back in January, we told you we were expanding by adding a new Tech Support person...

Well, I'm happy to report today that this new PC Backup support technician is making great strides in pleasing our current clients, both large and small. With his focus on detecting pending hardware issues and solving client needs, I have already received a couple of communications from clients with positive reviews of his performance.

So far, his specialties include fighting malware infestations (viruses, adware, rootkits, etc.), responding to possible hard drive failures, printer installation/configuration, and resolving hardware installation problems. I have been impressed with his ability to clone and copy hard drive contents to new drives, even when those hard drives are experiencing corruption and pending failure. If you are having errors or your system has suddenly started running slowly, he can evaluate your hard drive for potential failure and copy your system/data to a new drive before you experience loss of data and productivity.

He can also help you clean out unneeded software on your system in order to enhance overall performance. Several of our clients had him perform this service and were very happy with the results.

However, the biggest improvement from having a new tech support person at PC Backup has been the response time for client service calls. With his focus solely on responding to issues in a timely manner, our clients are now enjoying greatly reduced response and resolution times, often within a day of the initial phone call.

As PC Backup continues to grow our client base and our reputation for professional response to issues, we have your needs in mind. When your computers and data are important to you, let our professional service technician show you why we are your favored support company. Call us at (937) 478-7624 or submit an inquiry through the Contact Us form on this site, and we'll demonstrate our commitment to you.

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